As an educator it is sometimes difficult to explain the intricacies of Sociological theory. Much of it is abstract and can best be understood only through real social interactions. Since too many sociologists (in the current context) shy away from actually interacting with their fellow humans (due to, mainly, political disagreements) I believe that it is important to put the subjects I teach in the context of real-life situations. A few nights ago, at the local McDonald’s, I was provided an experience that allowed me to better explain eminent Sociologist Max Weber’s concept of rationalization to my students. I shared it with them in class, and I believe it is equally relevant to the wider social world so I am choosing to share it in this context as well. After all, McDonald’s is one of the major corporations that sponsors football’s most visible competition, the FIFA World Cup.
McDonald’s and the 2002 FIFA World Cup. Image Courtesy Of: http://bizztro.tumblr.com/post/88927751559/fifas-game-of-sponsors
Sociologist George Ritzer coined the term “McDonaldization” in his book “The McDonaldization of Society”. It was essentially an extension of Max Weber and his ideas regarding the development of a form of social control driven by a focus on efficiency and “means-end” concerns. This process involves a certain degree of homogenization and it is something that globalization itself perpetuates: Everything—down to our human interactions—must be rationally controlled; even the football stadium is not immune to this process. More and more new stadiums are being built in the interests of corporate profit and not the fans—what earns the the team money is the most important concern. This is why we have seen a backlash to industrial football among world football fans. The stadium has become a space for profit, not passion. This process erodes human agency, and I saw—first hand—how this process works at my local McDonald’s.
Marginal Sociologists Can Sometimes Transcend Their Own Marginality (Author’s Note: I Have Yet To Achieve That Level). Image Courtesy Of: https://en.wikipedia.org/wiki/The_McDonaldization_of_Society
I dropped by the nearest McDonald’s for a late night snack the other day. Upon walking in I noticed that there were four (4) computer screens set up for ordering; there was just one human cashier. Since I am against the growing computerization (and mechanization) of society, I decided to wait in line so as to physically interact with a human being during my transaction. After all, the only way of telling corporations that human beings are better investments than machines is by supporting them. After waiting about three minutes I actually got the “privilege” of interacting with a human being.
How Human Is The Idea Of Breaking Burgers Down Into Nationality For the World Cup? It Seems Like More Of a Tool To Further Atomize–and Divide–Global Society In the Age of Globalization. Image Courtesy Of: https://www.lifehacker.com.au/2014/05/taste-test-mcdonalds-2014-world-cup-brazil-and-australia-burgers/
I ordered one double cheeseburger (only onions and ketchup; no pickles or mustard). Assuming it would be a small purchase I presented two (2) American dollars as payment. The cashier informed me that the final price was two dollars and two cents ($2.02). I asked if $2.00 dollars was enough; it would save her the time of counting out ninety-eight cents in change and me the time of waiting. It made “sense” insofar as it reduced the need for “cents”. The cashier, for her part, did not budge. $2.02. She wanted those two cents. I searched on the floor for dropped change in vain. I pleaded for her to drop the two cents but she was adamant. $2.02. In effect, my human cashier had become as robotic as the machines that will soon push her out of a job. But, in the context of the rationalized world of extreme capitalism, she couldn’t understand that she had lost her human agency. If she had cut me some slack—as a human being could (and arguably should)—she would be held accountable by her manager for the missing two cents in her register at the end of her shift. And I get that. But I also get that it represents the kind of bureaucratic rationalization that Max Weber argues leaves human beings bereft of their own human agency. My cashier on this night might have saved the McDonald’s corporation from losing two cents, but that will not keep the McDonald’s corporation from laying her off in favor of a computer somewhere down the line. This particular cashier was all too willing to earn the company profit—which will likely not trickle down to her paygrade—at the expense of having a human interaction. In fact, for two cents, she even risked losing a customer (After all, I am not opposed to criticism of corporations who subscribe to the values of extreme capitalism, such as Starbucks).
Again, in 2006, McDonald’s Was At the Forefront of Football Advertising. Image Courtesy Of: http://fifaworldcup.tk/fifa-world-cup/fifa-world-cup-2006-logo
In the end I decided to order a second double cheeseburger (since two are $3.20) so as to at least get more “bang for my buck(s)” (and to get less change). As I waited for the food, however, I became more and more incensed at the blatantly impersonal nature of the modern fast food restaurant. Eventually I lost my appetite. Rather than refuse the food (an action which I, for a moment, contemplated), I decided to take it and walked out hoping (for possibly the first time in my life) that one of the famous panhandlers in my city would accost me looking for money. When one did—asking for a dollar so as to purchase a bus ticket to a city more than five hours away—I made my own move: “I don’t have any money for you, but I do have two hot McDonald’s double cheeseburgers with only onions and ketchup—will you take them?” At that a smile crept across the gentleman’s face and I presented him with the food I had ordered. It was fitting that—in a dehumanizing world—we can still strive for humanizing experiences (even if extreme capitalism tries, at times, to suppress our own humanity).
Like Starbuck’s, McDonald’s Might Attempt to Send a Multicultural Image (Look At the Clearly Inter-ethnic Display of the Four Children In This Advertisement) But That Doesn’t Mean They Don’t Pursue The Kind Of Global Homogenization That Globalism and Globalization Encourage; A Kind of Discriminatory Cultural Imperialism That Erases All That Is Local. Image Courtesy Of: http://bizztro.tumblr.com/post/88927751559/fifas-game-of-sponsors